Customer Service & Sales

What We Do

Build Long-Lasting Relationships

We know that no two customers are the same. We build customer loyalty by delivering personalized solutions.

Make Every Interaction Count

We meet customers where they are. Whether it’s over the phone or through chat or email, we deliver the same level of high-quality service wherever customers feel most comfortable.

Find That Must-Have Item

We know that customers have questions. Whether it’s about the color of fabric, the size of the furniture, or style recommendations, we partner with our customers to find the perfect pieces for their homes.

Use Data to Find a Personalized Solution

We bring our tools and critical thinking together to efficiently find the best solution or products for our customers.

Our Teams

Customer Service

Our on-site and virtual Customer Service teams work proactively in a fast-paced environment to provide customer solutions and ensure a seamless delivery experience. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty.

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B2B Sales

Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping make good spaces great. Our B2B Sales team works with business clients to make furniture and decor procurement easier and faster while offering the best possible value. The team grows both revenue and business customer loyalty through account acquisition, cultivating relationships, ongoing customer management, and closing sales.

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B2C Sales

With millions of products online, sometimes it can be hard to choose. Our Sales teams tap into their expert knowledge of our products and collaborate with customers to find the perfect pieces at the right price. Our Sales teams play a critical role in driving revenue and repeat business as we grow our company.

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Customer Service & Sales Leadership

We put our people first and expect our managers to proactively support the growth and development of their teams. Through strong critical thinking and an ownership mindset, our management teams drive innovative solutions designed to scale our business and lead us into the future.

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Scripts are for actors. Meet your real-life help.

At Wayfair, our goal has always been – and will always be – finding the right solutions for our customers. We pride ourselves on providing service in your time zone with no time limit and no scripts to follow.

Shalee says..

“Wayfair has an all-inclusive culture that continuously challenges me to become the best that I can be. The company allows me the autonomy to think outside the box and try to find new and innovative ways of doing things.”

Scott says...

“Wayfair encourages creative solutions and problem-solving and the customers are great!”

Lauren says...

“Wayfair truly invests heavily in employees who wish to further their careers. This is notable through our dedicated Leadership Development team whose role is to develop Wayfair employees at every level.”