Business & Operations

What We Do

Category Management for the Future

We are rethinking strategy for thousands of product categories offered across all business channels and tens of millions of products, creating a new approach to partnerships with suppliers across the globe.

Strategy & Analytics

We use sophisticated analytical methods to optimize our product categories, build and oversee our dynamic pricing systems, and gather and analyze competitive information to ensure all customers can find and purchase what they need.

We’re Our Own Agency

We create and build every single creative asset our customers see – from print, digital, and even television on a global level. We are changing the way customers experience e-commerce and revolutionizing what it means to be a household brand.

Next-Generation Merchandising

We apply cutting-edge personalization, automation, and 3D imagery while reimagining traditional retail strategies to serve our customers.

Our Teams

Category Management

Sets and executes the strategy for product categories, develops and nurtures partner relationships, and drives better selection and inventory for our customers.

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Finance

Optimizing Wayfair’s bottom line while navigating complex and strategic business opportunities.

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Talent

Building an inclusive and innovative organization that empowers all Wayfairians to work at their full potential.

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Merchandising

Onboard and maintain our vast product catalog, developing strategies to guide our customers through our large selection and help them find exactly what they need.

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Marketing

Highly quantitative and analytical, our marketing teams optimize all of our channels to provide the organization with cutting-edge strategies to attract, acquire, and retain customers.

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Creative

One of the retail industry’s largest in-house creative agencies fueling all forms of on-site and off-site marketing and communication with our customers.

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Business Strategy & Analytics

Steering the growth and profitability across the business leveraging technology, data, and economic models.

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The foundation of our home.

There is an old saying that the whole is greater than the sum of its parts – and that’s us. From revolutionizing Human Resources to being our own in-house creative agency, we work cross-functionally and collaboratively to ensure that our customers, partners, and employees have everything they need to build the best home, the best business, and the best career.

KeyAnna says...

“I have been able to do some amazing work at Wayfair because there are smart, committed people here who have a passion for tackling seemingly impossible problems and finding solutions, especially when it comes to our people, communities, and customers.”

Anthony says...

“I think some of the work being done here is one of a kind because we have really great people – from leadership to early career and out in the field – who bring creativity and great ideas to the table that aren’t found anywhere else.”

Ashleigh says...

“What I love most about Wayfair is that I honestly learn something new every day. I enjoy that the needs of the business change quickly, I’m pushed to take risks and move fast, and I have a strong team and set of peers to push my thinking. It is constant professional and personal growth alongside a group of talented, kind colleagues.”